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Repair Technician, Parisot

Dernière mise à jour 2024-04-16
Expire 2024-05-16
ID #2091323399
Free
Repair Technician, Parisot
France, Dordogne, Parisot,
Modifié March 29, 2024

Description

As a technical professional for repair quality guarantee, you should

  • Provide accurate and efficient technical solutions for consumers, including failure diagnosis, repair solutions, professional repair, and quality inspection, and follow the WARM service procedure to answer consumers' questions;
  • Fulfill Huawei's commitments on service attitude, efficiency, and quality, and consolidate consumers' trust in Huawei;

Main Responsibilities

1. Use Huawei's diagnosis tools and your professional analysis to quickly and accurately locate product failures;

2. Offer professional repair solutions according to diagnosis results and acquire consent from users;

3. Stand in users' shoes and explain circumstances when users are dissatisfied with the warranty check to win users' understanding;

4. Solve product failures within the expected time according to Huawei's standard procedure so that users' devices can be recovered as soon as quickly;

5. Use Final Test tools and professional analysis to perform comprehensive inspection and ensure device failures are completely solved;

6. Learn about Huawei's latest product features to answer consumers' questions about product use;

7. Maintain devices, tools and repair environment according to Huawei's repair standard;

Experience

  • Must be familiar with after-sales service and repair knowledge for electronic products and have repair certificates
  • Must be capable of locating failures quickly and accurately and providing solutions
  • Applicants with working experience in the mobile phone after-sales service sector are preferred

Working Attitude:

  • Service awareness
  • Sympathy
  • Patience and carefulness
  • Team work
  • Awareness of responsibility

Fluent in French and English, both written and spoken

  • Contract Type: Temporary employment contract (Contrat intérimaire)

Location: 9 Bd des Capucines, 75002 Paris

Détails du poste:

Type d'emploi: À plein temps
Type de contrat: Permanent
Type de salaire: Mensuel
Occupation: Repair technician

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