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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."


TheRecreation Supervisor is responsible for the supervision and implementation of beachrental services and recreation programs, swimming pools, activity concierge,facility operations, guest service, and seasonal staff training.
Essential job functions:

Supervision of staff in all recreationoutlets including, but not limited to beach service, pools, kids camp, crafts,activities, holiday events, excursions and group events.


Specific ownership and time spentat leading the beach services operations during the summer season.


Recreation programming andmarketing


Training seasonal, full time,part time or temporary staff

Scheduling

Responsible for knowing alloutlet procedures


Assisting in the design andimplementation of recreation programs, activities, clubs and events


Assists in writing the Spring,Summer and Fall/Holiday vacation planners


Completes accurate accountingpractices


Ensure standard operatingprocedures are in practice

Cleanliness and maintenance of all outlets

Works closely with Reservations, F&B,and Guest Services


Ability to speak in front oflarge groups of people effectively


Commitment to 100% guestsatisfaction

Dependable, reliable, honest and punctual

High level of energy andenthusiasm

Attends appropriate resort, division and department meetings
Maintains a strong morale and spirit throughout recreation team

Offers warm and sincere welcome/farewell for all guests of Wild DunesResort including use of guest name when possible & good eye contact witheach guest

Resolves guest issues promptly and with great care and effectiveness

Communicates pertinent information to team, i.e. in-house VIPs, changesin policies and procedures, resort events, etc.

Up sells other resort services and amenities to guests

Interacts with resort staff in a professional manner, assisting otherdepartments with necessary information

Always maintains a professional demeanor and attitude

Maintains constant awareness of safety issues. Reports all safetyincidents appropriately.


Acts with responsibility towards all company property, supplies andequipment.


Maintains a professional appearance. Follows all Wild Dunes Resort dresscode standards.

Associate is held accountable for all duties of this job

Qualifications

A bachelors degree in recreation managementor similar field of study preferred

3+ years of physical labor experience preferred

2+ years of customer service experience preferred

1+ years of recreation programming preferred

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina | Cambridge , MD , US