Your Role & Responsibilities
We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on…
Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
Supporting in de-escalations of critical customer situations
Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributing to customer release and maintenance activities
Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executing and supporting problem management and continuous improvement
Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates: mandatory trainings documentation
Enabling continuous delta KTs on new topics and refresher sessions.
Qualifications & Experience
- Technical Skill Set required to perform d CEM tasks
- Technical expertise in SAP Basis area with minimum of 4+ years of experience.
- Good understanding & hands-on experience required in HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in Saa S products (Ariba, Salesforce, C4 S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Work Experiences
- ~4+ years’ experience with multi-national software/IT organizations.
- ~2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- ~2+ years of SAP Basis S/4 HANA knowledge.
Languages must
- ~ French Native speaker
English: (B2: Independent Level User)
