For this role we are looking for someone with deep knowledge of Travel Agency and GDS processes, with a focus on Traveler Servicing, Post Booking and Automation solutions. 

Key Responsibilities

Solution Expertise
Understand customer use cases and technical needs
Proactively analyze and scope the technical solution required to address customer needs
Ensures required internal units (PMM, PM, R&D, Ops) are activated in the pre-sales phase
Assess customers met and unmet needs, and manages customer expectations
Recommend and ideate solutions that optimize value for both the customer and firm
Ensures the rest of the team (other Presales & CSM)benefits from her/his expertise
Technical Integration
Leverage deep product knowledge to drive customization and integration of new applications
Troubleshoot functional/integration issues
Define technical specifications for new software
Assesses the performance of new software applications
Identify potential product/process improvement areas
Creates custom solution presentations and/or demos and presents them effectively to customer
Highlights the needs for proof of concepts and pilots, shaping the projects as such.
Work alongside account manager, and CSMs to develop commercial proposals
Internal Communication
Raise and follow through solution requirements preventing Amadeus from succeeding with selling those solutions to Customers.
Coordinate with internal teams to align solution design to customers’ business requirements
Ensure alignment with CSM & Account Manager on what the customer needs
Collaborate with Account Manager & CSM to ensure additional Business development opportunities are effectively covered and advanced
Alert Account Manager of potential risks to deal closure
Team Dedication
Dedicated to an specific set of the portfolio across various accounts
Proactively raises awareness to team members and CSMs, of best practices regarding IT Solutions
It’s interested in learning best practices from team members, to apply them to her/his solution scope.
Proactive to help CSM teams on Solution Expertise needs raised from customers
Key Skills

Sales and Consulting
Excels in unders tanding the business of the customer, to understand the solution from their perspective and propose in terms the customer will understand and connect with.
Can effectively present ideas and communicate to variety of internal and external audiences, using Amadeus technical language when needed, and customer friendly language when required.
Leverages data and case studies to prove the valu e of our solutions to our customers.
Technical Expertise
Able to deliver technical product demonstrations for most products
Able to deliver technical training & respond to customer inquires
Can train new employees on the product
Deep Product & GDS Knowledge
Has comprehensive understanding of GDS Processes and Amadeus Post Booking & Automation portfolio
Demonstrate expertise in using analytical, reporting, planning, and marketing tools
Up to speed with the latest solution trends and technological evolutions in the industry.
Aware of best practices utilized by presales in other opportunities
Relationship & network building
Strong communications skills and influencing, to advocate for customer needs internally.
Able to develop strong bonds with new contacts
Able to influence decisions and provide support as needed
Can ef fectively present ideas and communicate to variety of internal and external audiences
Has backbone and perseverance to get to the solution that the customer needs
Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

About Us

At Amadeus we’re powering better journeys through travel technology, creating the new and unexpected in the world of travel. And so can you!
We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone.
Be innovative. Be impactful. Be Amadeus.