Employee (f/m/d) in IT user service ID1086 Are you ready for the next step? What awaits you Support for workplace software and hardware by phone, remote connection and on site Prioritized forwarding of the documented problem analysis to the appropriate specialists Delivery of hardware and software and user training User and resource administration Support for video conferences and webcasts The configuration and administration of systems What you bring with you Vocational training, e.g. as an IT specialist or comparable training or a completed degree Good knowledge of standard market software products (e.g. Microsoft) Experience in 1st level support Very good knowledge of German (C2) and good knowledge of English (B1) Commitment to acquiring know-how as well as teamwork and communication skills Prudence and commitment, even in work-intensive situations What you can look forward to Collective agreement for the private banking sector 39-hour week full-time Flexible working hours Mobile working up to 4 days per week according to company agreement 30 days vacation per year, 24.12./31.12. additionally free Further and advanced training beyond the standard Company pension scheme with 50% employer contribution 2 minutes walk from Halensee S-Bahn station Further attractive social benefits (family service, bicycle leasing, company ticket, corporate benefits and much more) Facts about us With around 300 employees, 800 member companies and over 475,000 insured persons and pensioners, BVV is one of the largest pension providers in Germany. Located in Berlin, directly on Ku'damm, we are shaping the future of occupational pensions for the financial sector. As a mutual insurance association, we are committed to traditional values and are leading the way into a modern and digital future. Information technology department - User service team We are the point of contact for our employees. We are available to answer all technical questions and IT requests remotely or on site, answer them ourselves or forward them to 2nd level support with suitable pre-qualification via our ticket system. We mediate between user interests and IT system operations. become part of our dedicated team Have we piqued your interest? Then we look forward to receiving your informative application documents: BVV Versicherungsverein des Bankgewerbes a.G. Personnel ID1086 Kurfürstendamm 111 - 113 10711 Berlin